Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach the Betting Sites Australia team and what we can actually help with.
The Best Way to Reach Us
Email is the most reliable channel for getting hold of us. Send your message to [email protected] and a member of our editorial team will read it in full — we don't rely on automated replies. Include a short line on what your message is about (a review query, a correction, general feedback) so it lands with the right person straight away.
We aim to reply within a couple of working days. During busier periods, particularly around major sporting fixtures when a lot of Australian bettors are comparing operators, it may take a little longer.
What We Can Help With
- Questions about our reviews — If anything in our coverage of the top ranked betting sites in Australia is unclear, including how a bonus works, what a wagering requirement means, or which payment methods are listed, ask and we will clarify.
- Corrections and updates — Betting sites change their bonuses, deposit limits and terms regularly. If you notice an offer, a licence detail or a payment option on our site that looks out of date, tell us. Keeping information accurate matters more to us than keeping it unchanged.
- Feedback on our rankings — We welcome input on the criteria we use to compare betting sites, whether that's around payment speed, betting markets or customer support hours.
- Site suggestions — If you think a new betting site operating in Australia deserves a look, let us know. We can't guarantee inclusion, but we do read every suggestion.
- General enquiries — Anything else about how the site works, how we're funded, or how to use our comparisons is fair game.
What We Can't Help With
We're an independent comparison site, not a betting operator, so there are some things we're not able to sort out directly:
- Account issues — Problems with deposits, withdrawals, verification or a specific bookmaker account need to go to that operator's own customer support team, not to us. Each site listed under our betting site reviews has its own support channels and hours.
- Bonus disputes — If a wagering requirement, cashout limit or bonus expiry hasn't worked out the way you expected, the operator that issued the offer is the one who can look into it and adjust or explain your account.
- Betting advice — We compare betting sites; we don't provide tips, predictions or advice on how to place bets.
A Note on Responsible Gambling
If you or someone close to you is finding betting difficult to control, please reach out to a dedicated support service rather than waiting on a reply from us. Services such as Gambling Help Online and the National Gambling Helpline operate across Australia and are set up specifically for this kind of support, including confidential counselling and self-exclusion advice. Most betting sites also offer their own deposit limits, time-outs and self-exclusion tools directly within account settings.
How We Handle Your Message
Every message is read individually by someone on our team — there's no ticketing bot standing in for a real answer. We keep the details of any enquiry confidential and only use them to respond to you or, where relevant, to correct something on the site.
We can't promise a fix for every issue, particularly anything that sits with a specific bookmaker rather than with us, but we will always tell you honestly where you'll get the best answer.
Thanks for taking the time to get in touch. Whether it's a quick question or a detailed correction, your message helps us keep our comparisons of Australian betting sites useful and current.